Returns & Refunds Policy

At H3 SPORT (PTY) LTD, we strive to ensure that our customers are satisfied with their purchases. This Returns & Refunds Policy outlines the conditions under which products may be returned, exchanged, or refunded.

1. General

This policy is subject to applicable South African consumer protection legislation, including the Consumer Protection Act where applicable.

2. Consumer Protection Act

Nothing contained in this Returns & Refunds Policy is intended to limit, restrict, or exclude any rights that consumers may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African law.

Where any provision of this policy conflicts with applicable consumer protection legislation, the applicable legislation shall prevail.

If a customer returns goods claiming that they are defective, damaged, or otherwise fail to meet the standards required by law, H3 SPORT reserves the right to inspect and assess the returned goods before approving a repair, replacement, exchange, or refund.

3. Return Request Timeframe

All requests for returns, exchanges, shortages, incorrect items, damaged goods, defective products, or missing items must be submitted in writing to support@h3sport.co.za within three (3) working days of delivery.

Customers must quote their invoice or order number in all correspondence relating to a return, exchange, or refund request.

4. Return Conditions

• Products must be unused and in resalable condition.
• All original tags must remain attached.
• Products must be returned in original packaging.
• No signs of use, damage, markings or alterations.
• All accessories, manuals and inserts must be included.

5. Apparel & Sizing Exchanges

Apparel items including karate uniforms, kickboxing apparel, teamwear, training apparel and related clothing products may be exchanged provided they comply with the conditions outlined in this policy.

Items that have been worn, washed, altered or used for training or competition cannot be returned.

6. Customer-Initiated Returns & Exchanges

Where a customer requests a return due to incorrect size selection, change of preference, ordering the wrong product or any reason not attributable to H3 SPORT:

• Customer pays all return courier charges.
• Customer pays replacement courier charges.
• A 15% handling, inspection and administration fee applies.

7. Defective, Damaged or Incorrect Items

Customers must notify H3 SPORT within three (3) working days of delivery if a product is defective, damaged, incorrect or incomplete.

Photographs and supporting information may be required.

Where a claim is validated, H3 SPORT will arrange a replacement, repair, exchange or refund and will cover reasonable return shipping costs.

8. Courier Damage

If packaging appears damaged upon delivery, customers should take photographs and notify H3 SPORT within three (3) working days.

9. Non-Returnable Items

• Used products
• Products showing signs of wear
• Opened hygiene-sensitive products
• Mouthguards
• Groin guards
• Worn compression garments
• Custom branded products
• Personalised products
• Made-to-order products
• Special-order products
• Imported-on-request products

10. Promotional & Sale Items

Products purchased on promotion, special offer, clearance, bundle deals or sale remain subject to this policy unless otherwise stated.

11. Return Shipping

Customers may arrange their own courier service or request H3 SPORT to facilitate collection.

No products may be returned without prior written communication with H3 SPORT.

12. Inspection Process

Inspection may take between three (3) and five (5) business days after receipt of returned goods.

13. Refunds

Approved refunds will be processed via EFT into a nominated South African bank account.

Refunds are generally processed within three (3) to five (5) business days after approval.

14. Exchanges

All exchanges are subject to stock availability.

If a replacement product is unavailable, H3 SPORT may issue a refund in accordance with this policy.

15. Limitation of Abuse

H3 SPORT reserves the right to refuse returns, exchanges, refunds or future transactions where policy abuse, fraud, intentional damage or false information is reasonably suspected.